Professional Support
Professional Support for Search Solution
N2SM provides Professional Support for Search Solution which is Open Source Software, CodeLibs, Fess, elasticsearch or others.
Professional Support
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| Contact | |||
| Hours of receipt | Any time | Any time | Any time |
| Response time （The first response） |
3 business days | 2 business days | 1 business day |
| Incidents per period | 5 incidents/3 months | 10 incidents/3 months | Unlimited |
| Patch | N/A | Provides＊ | Provides＊ |
＊You will be charged in some cases.
＊You can pay by Paypal.
Silver / Gold / Platinum is the basic support and it is supported by e-mail. It does not include the coding or the actual work at your site. One incident is less than 2 or 3 hours work. This fee is necessary per one site.
- ・Training for CodeLibs, Fess, or elasticsearch
- ・Requirements definition, design, development, deploy, maintenance
- ・Prototyping support
- ・Tuning of Search accuracy / performance
- ・Customizing of the rankings
- ・Bug fix of failures
- ・Log analysis
- ・Natural language processing
- ・Machine learning
- ・Others, problem solving support
Professional Services
Depending on your requirements, the estimation will be provided one by one.
Contact us
Inquiries about the Professional Support
Please send e-mail to sales@n2sm.net
Become Business Partners
If you are interested in our Business Partners, please send e-mail to sales@n2sm.net